Terms of Service
These terms of service set out the rules for using the public website at www.hefconstruct.lol, which is operated by HEF CONSTRUCTION SERVICES LTD, a civil engineering and groundworks contractor at 296 Clipsley Lane, Haydock, ST. HELENS - WA11 0JQ, United Kingdom (GB). By reading the site, using its enquiry form, or telephoning the number it carries, you agree to these terms. They are written in plain English on purpose, because a groundworks crew has no taste for hidden clause buried under decorative paragraphs.
Terms version 2.0 · Effective June 2026Contents
Section 1
These terms apply every time anyone reaches the www.hefconstruct.lol website, however they arrive, and whether they make contact or simply read. Merely opening or continuing to read the site counts as agreement to be bound by them. If you do not agree with any part of these terms you should leave the website and not use the enquiry route it offers.
These terms are distinct from, and do not replace, the conditions of a construction contract. A formal groundworks agreement will be set out in its own signed document and, where the two overlap, the signed contract governs the works while these website terms govern the use of the site itself.
Section 2
The website at www.hefconstruct.lol is operated for HEF CONSTRUCTION SERVICES LTD, whose working and correspondence address is 296 Clipsley Lane, Haydock, ST. HELENS - WA11 0JQ, United Kingdom (GB). The word the Company in these terms means that registered body and its directors, employees, agents, and subcontractors who act on its behalf.
You can contact the Company at the email address talk@hefconstruct.lol or by telephone on +14346557980. The Company is a groundworks and civil engineering contractor, which means the site is primarily an information and enquiry channel for people who need foundations, drainage, concrete, clearance, or road works built properly.
Section 3
The Company makes the website available to let a visitor learn about groundworks and to make a genuine enquiry. You may read the pages, print them for your own reference, and use the enquiry form to ask about a real project that involves or could involve the services described.
The site is provided for lawful use only. You should not use the website to send spam, false claims, abusive messages, or requests that impersonate another person. You should also not try to damage, overload, or interfere with the website, its servers, or the network that carries it, and you should not attempt to access any part of the site that is not intended for public users.
The information on the site is kept as accurate as the Company can make it, but descriptions of services and capabilities can change as equipment and teams are rebalanced across live contracts. If you rely on something you read here for a decision about a real scheme, confirm the current position with the crew directly before you commit to a budget or a date.
Section 4
A groundworks crew values a clear, honest exchange. We ask the same of a site visitor. Do not supply false details through the contact form, do not claim to represent a company you have no authority to act for, and do not ask us to price work you have no intention of allowing us to trade on.
Do not scrape the content of this website and republish it as your own. Do not pass off our descriptions as coming from another firm, and do not send repetitive, automated, or bulk enquiries that waste the crew time. The Company may block a network address, reject a message, or close an enquiry thread where it judges the behaviour to be abusive or commercial misuse of the service.
Section 5
Anything shown on this website about services, capabilities, or past works is a general introduction and is not, on its own, an offer to carry out any specific piece of work. A request for a quotation starts a conversation, not a contract.
When the Company issues a written quote for groundworks, that quote is an invitation to you to accept it, and it stands only for the period the quote itself states or, where no period is stated, for a reasonable time after issue. The Company is not obliged to hold a quoted price while you seek rival tenders, and it may withdraw or amend a quote if the ground, the drawings, or the market for materials change materially before acceptance.
Section 6
Honest groundworks pricing rests on the real condition of the ground. A price given from drawings alone is a provisional figure, and the Company will usually want to carry out, or read an existing, ground survey before it confirms a firm number.
Ground is rarely uniform. Rock, water, made ground, buried obstructions, contaminated spoil, and unexpected service runs can all appear once the bucket meets the soil. Where a site survey predicts one condition and the ground delivers another, the Company will stop, agree the change with you, and adjust the works and the price rather than silently dig through a problem and charge you later without warning.
A borehole reads a narrow core of a wider field, so a ground survey is a strong guide rather than a map of every hidden pocket. Where the drawings you supply give the Company a picture that later proves different, fairness cuts both ways: the Company stands behind its own good work, and you can expect the price to be revisited honestly where the ground, and only the ground, was the cause.
Section 7
Every real piece of groundworks must be defined before work starts. The formal contract between you and the Company sets out the scope, the levels, the programme, the price, the payment terms, and the responsibilities of each side. That contract, not these website terms, governs the delivery of the works themselves.
The Company will not carry out work it has not agreed, and it will not be taken to have agreed work just because a drawing was seen or a site discussed. Before you rely on any date, level, or figure you should have it in a signed document, and if you notice that the written scope does not match what you believe you asked for, you should raise it before the first bucket leaves the yard rather than after.
Section 8
The Company works to the approved drawings and the instructions you or your professional team issue in writing. Levels, datums, and set out points come from the design and are checked twice before any pour, but the design itself is the responsibility of the engineer who produced it.
If you change the design after work has begun, those changes are handled through the variations process described later. If you email us a drawing or a note, treat the written routine as the safe method: the Company records instructions it receives but it is not responsible for a verbal change that never reaches the crew in writing and never reaches the level the plan shows.
Section 9
Prices quoted by the Company are made against the scope described in the agreement, and they are subject to any agreed adjustments for variations, ground conditions, or design changes. Unless the quote says otherwise, prices are stated exclusive of value added tax, which is added at the rate in force.
The Company issues invoices against the stages set out in the contract, most commonly on commencement and at agreed milestones as material and plant commitments build. A stage payment keeps the programme funded rather than asking one party to carry the whole cost alone, and it is a fair way to run groundworks where the outlay on ready mixed concrete and piling or drainage materials arrives early.
Payment is due on the date the invoice states. If you dispute part of an invoice you should tell the Company promptly what you disagree with and pay the undisputed part, so a genuine disagreement about one line does not hold up the programme your site depends on.
Section 10
The Company carries out groundworks to a competent standard and uses materials that meet the specification given for the works. Concrete mixes, aggregate grades, reinforcement, and drainage components are sourced to the spec, and records of what was used and how it was placed are kept on the contract file.
Quality is checked as the work is built, not merely at the end. Levels are read before a pour, drains are tested before they are buried, and concrete is cured under protection until it reaches the strength the design needs. Where a defect does appear the Company will put it right at its own cost if it caused the problem, in line with the warranty section below.
Section 11
The ground and the drawings do not always behave. Where the Company agrees to a variation, a change in level that moves the founding depth, an extra run of drainage, or a thicker slab than the plan showed, the additional work is priced and confirmed in writing before it is carried out where time allows.
You are not obliged to accept a variation, and the Company will not slip unbidden extras onto your final invoice. At the same time, some instructions arrive mid dig through no fault of either side, for example when soft ground appears and the engineer directs a deeper trench to reach a firm founding stratum, and those are recorded as genuine variations with proper paperwork.
Section 12
The Company prepares a programme so everyone can see the order of the works and the dates the key milestones are expected. Groundworks, more than almost any trade, sits at the mercy of the soil and the sky, so the programme is a working plan rather than a fixed promise.
Heavy rain, frozen ground, flood, and the discovery of hazardous material are events that can slow a dig through no fault of either party. Where such an event occurs the Company will tell you, will protect the work that is open, and will adjust the programme fairly. Neither side pays a penalty for delay caused by an event either could not reasonably have prevented, unless the contract says otherwise in clear terms.
Section 13
A safe site starts with clear ground rules, and each side carries a share. You agree to give the crew lawful access to the site, to tell us of any access restriction, and to make sure we know about buried services, easements, and the boundaries of the plot we are to work on.
The Company is responsible for the safety of its own operatives and its own plant, and for the way it carries out its works. You remain responsible for the site itself, its security before and after our working hours, and for letting us know about hazards such as a public footpath crossing the dig, an overhead power line, or a neighbour who objects to the works.
Section 14
Construction is a dangerous trade when corners are cut, and HEF CONSTRUCTION SERVICES LTD does not cut them. The crew works under a site specific risk assessment and method statement, excavations are supported, watched, and fenced where the depth calls for it, and every operative works under the appropriate supervision.
The Company discharges its duties under the construction, design, and management regulations as they apply to groundworks, and it expects the client and the principal parties to discharge theirs. House building, groundworks, and civil engineering only ever end well when every party on the site takes the safety of the other seriously.
Section 15
Buried cables and pipes are a real risk on any groundworks site, and they are found in two ways: on a plan and in the ground. The Company obtains utility plans and uses a safe digging method with hand excavation and careful scanning near known services.
It is not always possible to know every buried line exists, and where a strike happens through no fault of the crew, for example against an unrecorded private service that never reached a plan, the parties manage the repair together. Where the Company has been negligent it stands behind its work; where a service was never declared the issue is dealt with fairly rather than shoved onto the closest party.
Section 16
The Company warrants that its workmanship and the materials it supplies conform to the contract during the defects liability period set out in the agreement. If you notify the Company of a genuine defect caused by its work within that period, it will investigate, and where the fault is its own it will repair or replace the affected element at no cost to you.
This section does not attempt to exclude liability that the law will not allow to be excluded, such as liability for death or personal injury caused by negligence, or liability for fraud. Neither party is liable to the other for the kind of indirect, remote, or unforeseeable losses that no reasonable contract would place on one side, and the limit on each side liability is the figure set out in the parties contract, which the site terms do not purport to extend.
Section 17
The text, layout, and visual design of this website, together with any description, diagram, or image published on it, belong to the Company or its licensors and are protected by copyright. You may show the site to a colleague or keep a copy for private reference, but you may not republish the material on another site without written permission.
Nothing in these terms transfers any trademark or other right to you. The HEF brand plate, the excavation section motif, and the names used for the services are presented for identification, and copying them for a rival purpose is not permitted.
Section 18
The Company can include links to other websites because they are useful, but linking to a site does not mean the Company endorses or controls it. Where you follow a link away from www.hefconstruct.lol you leave the ground these terms cover, and the destination site operates under its own terms and its own privacy policy.
The Company is not responsible for the content, security, or availability of external sites, and it accepts no liability for loss you suffer because of a third party page you reached from ours.
Section 19
The Company may revise these terms from time to time as the website or the law develops. The version that appears on the site at the moment you use it governs that use, so if you return after a change the new terms apply to the visit you make after the change is published.
These terms and the relationship between you and the Company are governed by the law of England and Wales, and any dispute that cannot be settled directly will be heard by the courts of England and Wales. Before that, though, please come to us first at talk@hefconstruct.lol or on +14346557980, because a conversation with the crew usually clears more confusion than any courtroom and costs both sides nothing but an honest few minutes.